Technology
This is the official technology community of Lemmy.ml for all news related to creation and use of technology, and to facilitate civil, meaningful discussion around it.
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I agree, but the reality is often either no documentation at all or chat history. Documentation takes time and effort, and employees are often disincentivised to write it as it makes them easier to replace.
Oh, I am aware. Doesn't mean I have to like it, though! But on that front, you are correct: better something than nothing.
And Slack knows that as well, which is why they hold the chat history at ransom / behind their paywall.