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Study Finds Consumers Are Actively Turned Off by Products That Use AI (futurism.com)

submitted 3 months ago by morrowind@lemmy.ml to c/technology@lemmy.world

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[–] SocialMediaRefugee@lemmy.world 6 points 3 months ago (1 children)

I hate the feeling that they are continuing to dump real humans who can communicate and respond to issues outside of the rigid framework when it comes to support. AI is also only as good as its data and design. It feels like someone built a self driving car, stuck it on a freshly paved and painted highway and decided it was good to go. Then you take it on an old rural road and end up hitting a tree.

[–] fitjazz@lemmyf.uk 1 points 3 months ago

they are continuing to dump real humans who can communicate and respond to issues outside of the rigid framework when it comes to support

They have been trying to get humans to operate within their rigid framework, with varying success, for a very long time. One thing they love about "AI" is that they can program it to do exactly what they want and not worry about human emotion risking their bottom line.