this post was submitted on 22 Jul 2024
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This sounds stressful AF. I haven't been following too closely, but from what I've gathered, airlines aren't really reimbursing hotels and whatnot?
First off...I'm home! I made it! \o/
Anyway, Public Enemy No.1 this weekend has been Delta. I know several other airlines also suffered from Crowdstrike-induced outages, like United, American, Spirit, and Alaskan (along with probably other airlines across the world). But by Monday, everyone but Delta, seemed to have their shit together. Delta and its subsidiary Endeavor Air were leading cancellations and delays around the world and domestically, by far. You can see on this page cancellations and delays for Tuesday and a few days back. It's crazy for Delta. Though I just realized American had high delays still, too.
My understanding is that Delta -- and probably other airlines...except maybe Spirit because, well, it's Spirit -- will reimburse for "reasonable expenses" for hotel, meals, and ground transportation. Which is great. Because I have at least $1000 of all that. Two Uber rides from the airport on Sunday to a hotel and back to the airport on Tuesday was almost $200 total! However, it gets real dicey with booking a ticket on another carrier, like I and many others ended up doing. That was almost $500 since it was last minute. Delta's policy is to not reimburse for that. Though we'll see how they respond. The US DOT has already opened investigations into Delta.
And while the DOT may not be able to legally require to Delta to pay for customers' tickets from other airlines/busses/trains, the DOT can probably exert a lot of pressure to do the right thing. Maybe the fines will be less if Delta does reimburse. And of course, Delta has a lost a lot, lot, lot of goodwill and reputation in this. In the US, Delta is considered the top, most premium airline. I started using them some after the Southwest meltdown in 2022. "Voting with my wallet" and all that. Yet when it comes down to it, in an emergency, they're no better than Southwest it turns out. Shameful.
I was able to get my unused portion of my Delta ticket refunded back to my credit card. But now we'll see with everything else. Wish me luck.
And good luck and safe travels to anyone else who's still trying to get home or wherever. Things with Delta are looking better for Wednesday, so looks like they should be back to regular operations soon.
Thanks for the update! I'm flying Delta home in two days, and from the website you posted, it looks like they have their shit sorted now. I hope you're able to get the compensation you're entitled to receive.
Safe travels!
Still waiting on the reimbursement. It ended up being over $1700. I've been following developments on the Delta subreddit and some people had even higher, eyewatering amounts of expenses, due to traveling with families or being stuck abroad. There was one person who said they were stuck in Scotland and maxed out a credit card for $7500 on last minute airline tickets on another carrier and was of course livid. But a lot of others are reporting being made whole, plus getting compensatory SkyMiles and/or flight credits.
What I would love to come out of this whole thing, now that it's happened twice in 2yrs, is better regulations on the airline industry, particularly with consumer protections. So much of the stress and anxiety was because no one knew if Delta was going to reimburse. Just require it in cases of delays of over 3hrs. If people knew that the airline was going to reimburse ahead of time, they probably wouldn't have spent days in crowded airports, running out of food and diapers for their kids and all that. They can at least be frustrated in basic comfort, with the ability to shower, sleep in a decent bed; a bed, at all! Which helps A LOT. I was a lot more chill about things because I was able to get a hotel. And even if Delta wouldn't pay for it, I could afford it. Not everyone has that privilege.
We'll see.