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CrowdStrike downtime apparently caused by update that replaced a file with 42kb of zeroes (twiiit.com)

submitted 4 months ago* (last edited 4 months ago) by Aatube@kbin.melroy.org to c/technology@lemmy.world

188 comments fedilink hide all child comments

…according to a Twitter post by the Chief Informational Security Officer of Grand Canyon Education.

So, does anyone else find it odd that the file that caused everything CrowdStrike to freak out, C-00000291-
00000000-00000032.sys was 42KB of blank/null values, while the replacement file C-00000291-00000000-
00000.033.sys was 35KB and looked like a normal, if not obfuscated sys/.conf file?

Also, apparently CrowdStrike had at least 5 hours to work on the problem between the time it was discovered and the time it was fixed.

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[–] 5C5C5C@programming.dev 14 points 4 months ago (3 children)

When talking about the driver level, you can't always just proceed to the next thing when an error happens.

Imagine if you went in for open heart surgery but the doctor forgot to put in the new valve while he was in there. He can't just stitch you up and tell you to get on with it, you'll be bleeding away inside.

In this specific case we're talking about security for business devices and critical infrastructure. If a security driver is compromised, in a lot of cases it may legitimately be better for the computer to not run at all, because a security compromise could mean it's open season for hackers on your sensitive device. We've seen hospitals held random, we've seen customer data swiped from major businesses. A day of downtime is arguably better than those outcomes.

The real answer here is crowdstrike needs a more reliable CI/CD pipeline. A failure of this magnitude is inexcusable and represents a major systemic failure in their development process. But the OS crashing as a result of that systemic failure may actually be the most reasonable desirable outcome compared to any other possible outcome.

[–] Morphit@feddit.uk 5 points 4 months ago

This error isn't intentionally crashing because of a security risk, though that could happen. It's a null pointer exception, so there are no static or runtime checks that could have prevented or handled this more gracefully. This was presumably a bug in the driver for a long time, then a faulty config file came and triggered the crashes. Better static analysis and testing of the kernel driver is one aspect, how these live config updates are deployed and monitored is another.

[–] deadbeef79000@lemmy.nz 2 points 4 months ago

But the OS crashing as a result of that systemic failure may actually be the most reasonable desirable outcome compared to any other possible outcome.

In which case this should've been documented behaviour and probably configurable.

[–] CeeBee_Eh@lemmy.world 1 points 4 months ago* (last edited 4 months ago) (1 children)

That's a bad analogy. CrowdStrike's driver encountering an error isn't the same as not having disk IO or a memory corruption. If CrowdStrike's driver ~~didn't load at all~~ wasn't installed the system could still boot.

It should absolutely be expected that if the CrowdStrike driver itself encounters an error, there should be a process that allows the system to gracefully recover. The issue is that CrowdStrike likely thought of their code as not being able to crash as they likely only ever tested with good configs, and thus never considered a graceful failure of their driver.

[–] 5C5C5C@programming.dev 1 points 4 months ago

I don't doubt that in this case it's both silly and unacceptable that their driver was having this catastrophic failure, and it was probably caused by systemic failure at the company, likely driven by hubris and/or cost-cutting measures.

Although I wouldn't take it as a given that the system should be allowed to continue if the anti-virus doesn't load properly more generally.

For an enterprise business system, it's entirely plausible that if a crucial anti-virus driver can't load properly then the system itself may be compromised by malware, or at the very least the system may be unacceptably vulnerable to malware if it's allowed to finish booting. At that point the risk of harm that may come from allowing the system to continue booting could outweigh the cost of demanding manual intervention.

In this specific case, given the scale and fallout of the failure, it probably would've been preferable to let the system continue booting to a point where it could receive a new update, but all I'm saying is that I'm not surprised more generally that an OS just goes ahead and treats an anti-virus driver failure at BSOD worthy.