this post was submitted on 07 Jul 2024
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175
Google’s Repair Policy Is Broken (www.wired.com)
submitted 2 months ago by jeffw@lemmy.world to c/technology@lemmy.world
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[–] SnotFlickerman@lemmy.blahaj.zone 12 points 2 months ago* (last edited 2 months ago)

Their customer service first fucked me back in the Nexus 4 days.

I was poor and didn't have the money to buy a new phone for their RMA program and then wait for the money to be returned.

I was told there was no way to send in the old phone first. I had to buy a new one and then send the old one in to get it replaced.

I was never able to get a fixed Nexus 4.