Good grief, that might be the worst customer service job I've ever heard of. I've worked Sainsbury's 'head office' - which was just the outsourced customer service centre for people who phone store chains to complain about cucumbers - and that was bad enough, but at least I got some good stories out of it ("My watermelon has exploded and I'm afraid of the second one. Can a man come round and take it away?" First ever call).

You were getting Mail readers who are already a self-selecting group of thick cunts and you were getting the worst of them. Jesus Christ, that must have been rough. So, so happy for you that you're out of that, I can't imagine what that would do to someone's mental health!

[–] Clbull@lemmy.world 2 points 4 months ago* (last edited 4 months ago)

For the record, this was for a customer service outsourcer I used to work for. I wasn't directly employed by Associated Newspapers and I'd say a good deal of the internal managerial and pay issues I had were down to my employer, not the client. Only thing I miss about that place were my colleagues. I had made some life-long friends in that place and there were a lot of great people who came and went.

As for management, one or two team leaders aside, they were a clique of nepotistic assholes.

I was fired from that job nearly three years into my employment (long after we lost the AN contract and I moved to a different campaign) for 'capability' reasons, after they dragged me through a month-long PIP and disciplinary process for failing to hit targets. Our whole email team was failing to hit performance targets and I was effectively scapegoated and bullied out of the company by a team leader who didn't like me. In retrospect it was the best thing to ever happen to me, because had I not been sacked, I'd probably still be there on min wage and not working in commercial finance today.