United Kingdom
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that is the crux of it for me. If there are SLAs they have to meet then fair do but that should be backed up with numbers. Be that bins emptied within a rolling 14 day window or 90% benefits claims resolved in 3 days of being raised. So I think there can be statuary obligations councils have to make, but that should be on the what, not how they deliver stuff
I agree, this needs to be a data driven decision rather than something driven by the optics. Sadly some people don't stop to look at the data before becoming outraged