United Kingdom
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Ah, maybe one of my experiences isn't common. Mine started after a benefit was added and somehow not reported, which probably was my employer's fault but I didn't get anywhere with them. Reporting it seemed to clear it up.
I have had it where a second employer totally messed up which just involved waiting until April. Then another where a previous employer failed to produce a P45 and I just had to push them for it. Those are probably more common and, you're right, the hotline didn't help.
I've been at a small company where I've overheard directors talk about how they purposely didn't produce a P45 out of spite of someone leaving. It relies on good faith far too much and is confusing to navigate.
Wow.
HMRC might be interested in that information (this form might work?) And your MP if you can be arsed. That's criminal behaviour and ought to land them in court. Trivially easy to prove if their actions match their reported words.