this post was submitted on 25 Feb 2024
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There is a fundamental lack of understanding on just how much can be automated. Major issues due to understaffing will come in time.
Unless you're automating business processes as a contractor brought in to be a hatchet man, the general momentum of a company and thr business politics at play are going to reduce what's possible significantly.
The big wigs might want to see cost savings, but they want to see big numbers fast. They don't want long term payoff from improved efficiency that also causes all the people under them to bitch and moan about how much they don't like change.
I say this as someone who automates shit and gets different systems to speak to each other in order to improve quality and efficiency as my job: the only way we're going to see major changes in this is if new lean companies somehow out-compete the existing monoliths by using automation. Otherwise we're just looking at incremental changes over time, not some unemployment event horizon where all goes to shit suddenly.
What is great is when you hit an issue that requires support from the automation platform vendor and their response is “we don’t know why it broke or how to fix it”. An FTE worth of licensing and support fees, and zero to show for it.