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Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)

submitted 7 months ago by stopthatgirl7@kbin.social to c/technology@lemmy.world

70 comments fedilink hide all child comments

Air Canada appears to have quietly killed its costly chatbot support.

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[–] stoly@lemmy.world 6 points 7 months ago (1 children)

I don't know if small claims create precedent in the same way that a normal lawsuit would.

[–] darreninthenet@sh.itjust.works 12 points 7 months ago

Can only speak for the UK but as the lowest civil court here, small claims decisions are not binding on any other court (including other small claims courts) but they are considered "pervasive" and thus a judge should be aware and take them into consideration.