this post was submitted on 07 May 2022
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Privacy
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I can't support Purism. Not any more. I purchased a Librem 5 from them, they took my money, and they (still) refuse to refund my money for a product they never delivered to me. >$600 they stole from me.
I heard a few people were able to get their money back by contacting the California attorney general. It's been a scam since the beginning though.
Like 7-10 years ago I used to use the Trisquel forums back when Purism had their first fund drive (for a high-end laptop that was advertised as 100% libre), and Todd Weaver (Purism's CEO) made a post there about it. A user made a really detailed post on why a lot of the things Purism was promising could not be achieved in the timeframe they had given, and Todd completely ignored every point the guy made and instead wrote a single sentence saying the guy didn't actually value software freedom or something to that gist. I never understood the technical details tbh, but that exchange left such a sour taste in my mouth anyway.
Everything else I've seen has just been downhill from there.
I haven't tried contacting the California Attorney General. I think I know what I'm doing on Monday! Thank you for the info/ suggestion.
I was actually pleased with my Librem 15 laptop. The hardware kill-switches for the radios was novel and revolutionary at the time. Which is why I fully supported (and was looking forward to) the Librem 5. Even after the Pine Phone came out cheaper and basically doing the same thing. I still supported the Librem 5.
And to be fair to them some of the early delays did seem legit. But when I demanded a refund and they fed me so much bullshit I had enough.
Fortunately I saved everything so maybe the Cali AG will be able to help me.