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Maybe they need more ads.
Samsung needs a new Marketing Team they never promote actual cool useful features instead they only present one singular new feature for over an hour. Also they shouldn't adapt to Apple every time they remove a feature since it hurts their uniqueness image. Also they shouldn't use their Exynos Chips anymore they're so out of date compared to the Snapdragon Chips.
I've probably bought my last Samsung phone (Note10+). They lost me when they started copying Apple. No headphone jack, IR, etc. Not a marketing issue for me, just a features issue.
Yeah they definitely lost me as well for a long time now.
Reasons:
For anybody who comes across this buy phones by the following companies instead of a Samsung:
i have an A-series, and have repaired many of then.
they definetly push their services hard on those, and on devices that can barely run them well.
OnePlus is also popular as an almost vanilla Android phone. My old phone was a Motorola, and that was absolutely amazing on the OS, Zero bloat or crap of any kind. Only an app for configuring Motorola specific features.