Technology

59092 readers

6622 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

139

1 in 4 CEOs planning to replace workers with AI this year, according to recent poll (ktla.com)

submitted 9 months ago by L4s@lemmy.world to c/technology@lemmy.world

29 comments fedilink hide all child comments

1 in 4 CEOs planning to replace workers with AI this year, according to recent poll::For years, scholars and science fiction writers have warned about the possibility of workers being replaced by machines. Now after the world of artificial intelligence took a giant leap forward in 2023, it appears we are one step closer to that becoming a reality. Executives of some of the largest and most powerful companies in […]

you are viewing a single comment's thread
view the rest of the comments

[–] SnotFlickerman@lemmy.blahaj.zone 7 points 9 months ago (1 children)

I can't put the blame on underpaid people in other countries as much as I can't put it on the AI itself. It's the shitty business management practices. I doubt the foreigners doing customer service for the Yanks are happy about being browbeaten and spoken to abusively simply because they don't speak English as a first language. On top of the abuse, they're getting paid pennies compared to US/European customer service agents! They're human, they deserve the same pay, it's disgusting.

It's not the individual laborers fault that the corporate Suits make the rules and make them follow a script and don't allow them to actually help you. They can get fired for deviating from the script or actually helping you.

Corporations are really banking on how an AI will never, ever help you if they don't want it to. They don't have to worry about coaching it or firing it. They can just keep changing the code to fit new scenarios.

[–] xor@sh.itjust.works 3 points 9 months ago

whoa, im not blaming impoverished people with poor english from taking customer service jobs... they're doing what they can with what they have...

im saying customer service is already practically a black hole... just instead of an AI that doesn't understand or help with your problem... and regurgitates pieces of a script inappropriately, we already have that right now but with humans.