it's all about the profits. that's the only 'reason' they're doing it. every time someone pushes one of those buttons, it costs them a nickel or some-such, out of their already insane margins on those beverages.

[–] wintermute_oregon@lemm.ee -1 points 10 months ago (1 children)

It is going to cost them even more now since they are paying an employee to do it and still refilling it.

[–] ares35@kbin.social 5 points 10 months ago (1 children)

that would require adequate and attentive staffing at the counter.. which they already don't have. if nobody 'sees' you at the counter with an empty cup, nobody has to be paid to fill it back up.

[–] wintermute_oregon@lemm.ee -4 points 10 months ago

I rarely go through drive through. I don't want to eat in my car. I almost always go in to eat when I go to McDonalds. I will say the staff does not pay attention at all. They are so focused on drive through and playing on their phones, I could be on fire and they wouldn't notice. I will say, they rarely get my order right. The only plus is I rarely go to McDonalds.