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Eons ago when I was working in retail, pretty much all the training on "shrink" (aka losses, including theft) emphasized that the overwhelming majority of it comes from employees (and not necessarily from employee theft). Things have certainly changed in the post-covid era, but the fundamentals haven't changed all that much. So, I have been skeptical about some of the retailers' shoplifting claims.
I was IN loss prevention. Literal store detective.
Did we catch the occasional shoplifter? Yes.
Were they as common or as high dollar value as employees skimming or scamming? Abso-fucking-lutely not.
If you’re in retail, rest assured, those folks are there to catch you more than they’re there to catch shoplifters.
When I worked in retail, anecdotally, it was my understanding that most theft was internal. At Real Canadian Superstore (think Walmart Supercenter, but not Walmart) I saw lots of my coworkers steal all kinds of things. We went through one loss prevention after another, fired for, you guessed it, stealing (ironic, I know). Most of my co workers stole their food for their meal breaks. I very rarely saw or heard of a customer being caught stealing. And no, no one reported others to management.