this post was submitted on 19 Dec 2023
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Steam Deck
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That's unfortunate! I haven't heard about this nor luckily experienced it. Did you recalibrate first?
My immediate thought is of course, warranty, but it is the type of machine that you could theoretically open and try reseating the trackpad for. They did change the trackpad mechanism IIRC it is a separate piece connected by a ribbon.
I would suggest researching your issue and seeing if it is something that could be fixed by a teardown/rebuild and a recalibration - if someone else has done it then you may save yourself a week or two in shipping. However I also understand not wanting that hassle - even though I'm comfortable with that stuff I'd probably warranty it since it's still new.
Sorry to hear about that! Good luck, though I'm sure the replacement process won't be too bad. Still, sucks to have that issue and downtime :(
I haven't thought to try recalibration, since it felt so mechanical, but I noticed under a game I was playing, it felt totally normal, which surprised the heck out of me, so it seems it may somehow be something that can be software adjusted. I'll give it a shot.
As far as taking it apart, I'm more than comfortable doing that and it was going to be my plan before doing an rma and not having it for a couple weeks. I just came here to ask about it first because I was curious about if it was a common issue that's cropped up.