The image is formatted in a tweet with image format. The caption says "handle with care" over two pictures. The first picture is of an Amazon package with "fragile" written in sharpie. The second picture is on the inside the box with a paper and the text "a middle manager's ego" on it.
This is my parents.
Showing them they defend every single critique... is a critique. I've emphasized in so many ways how what they did wasn't a big deal, how I'm not mad, how it's ok and it's a nothing-burger. I've given them literal scripts of what they could say. I've sent articles, videos, infographics that could help them understand and ways to be able to accept that what they did was a mistake an that it won't make them a pariah. Telling them dozens of examples of times when I or anyone else has made a mistake and then apologized and fixed it when it was pointed out and everything was fine... nothing.
They don't change. Like you said, the critique is the problem, it's not the problem that's the problem to them.
Just own it, make it right, and let some time heal any embarrassment that's felt.
Just had to vent.
Sounds like you were raised by narcissists.