this post was submitted on 16 Nov 2023
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I know this story... but from the other side. A friend of mine was the support agent on the other end of this scenario. Had a customer call in, go on an abusive rant, then threaten to cancel. He just cancelled them on the spot and told them the whole be a reconnect fee if he wanted to restore services.
He got in trouble for that one, but absolutely worth it.