this post was submitted on 11 Nov 2023
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I don't know a single company that will charge you for a return if you receive something broken. It just doesn't happen. 95% of our returns are buyer's remorse or they didn't research their needs better. Easier just to buy and return then to do the work.
I've had it happen.
Even on Amazon I've had vendors not want to refund money for broken items without me shipping back at my cost.
I've never paid for it, if push comes to shove I'd dispute it with Amazon and my credit card company.
I paid for a delivered functional product.
Those companies don't last there, believe me. I've been on Amz since they opened to 3rd party sellers and we are a top 500 seller. Literally for any reason we send out replacements or parts because that's how your company succeeds. What I was talking about is the people who abuse the process and there are a lot of them. One warehouse can throw away over 100,000 items a week and there are 100s of warehouses in the US. It's a collosal amount of waste mainly because returns are risk free to the customer.
I bought a frame online from Michaels that arrived broken. I drove to the store, rather than pay to ship it back, and they said they would refund me the price of the frame, but not the shipping I paid for originally. It took a manager (15 minute wait) and many minutes of me insisting I shouldn't have to pay anything for a broken product for them to finally just give up and swipe the card that allowed them to refund my shipping (only as store credit, mind you). They were not happy about it.