this post was submitted on 26 Oct 2023
279 points (98.6% liked)

Technology

59653 readers
3112 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago
MODERATORS
L3s@lemmy.world
L4s@lemmy.world
L3s@fry.gs
L4s@fry.gs
enu@lemmy.world
279
T-Mobile Walks Back Forced Plan Migration, Won't Make People Switch Plans After All (www.cnet.com)
submitted 1 year ago by ZeroCool@feddit.ch to c/technology@lemmy.world
38 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] Bearigator@ttrpg.network 1 points 1 year ago

That is possible, though from my limited experience (2 call centers) companies won't tell Customer Service reps to deny knowledge of something that is public knowledge. They will have some sort of carefully constructed public statement instead. And most reps don't care enough to do anything besides repeat the statement, possibly verbatim.