this post was submitted on 26 Oct 2023
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279
T-Mobile Walks Back Forced Plan Migration, Won't Make People Switch Plans After All (www.cnet.com)
submitted 1 year ago by ZeroCool@feddit.ch to c/technology@lemmy.world
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[–] circuitfarmer@lemmy.sdf.org 39 points 1 year ago (1 children)

Service corporation strategy in 2023:

  1. Plan a change that's obviously bad for customers but good for profit

  2. Hope no one notices

  3. When people notice, try to spin it as a positive

  4. If 3 fails, determine if enough people would leave to care

  5. If you'll lose money, walk it back and act like you're acting in the interest of your customers by canceling the change that only the company wanted in the first place

4 and 5 are optional if you're actually a monopoly.

[–] ElectroNeutrino@lemmy.world 13 points 1 year ago* (last edited 1 year ago) (1 children)
  1. Wait until the news cycle rolls over and implement a similar plan anyway.
[–] Destraight@lemm.ee 1 points 1 year ago

Then I will just subscribe to a different news source that does report on T-Mobile