this post was submitted on 18 Oct 2023
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Their kids died after buying drugs on Snapchat. Now the parents are suing (www.theguardian.com)
submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world
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Their kids died after buying drugs on Snapchat. Now the parents are suing::Suit claims app features like disappearing messages and geolocating users make kids easy targets for dealers

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[–] bbbbb@lemmy.world 16 points 1 year ago* (last edited 1 year ago)

I am conflicted on this one. On one hand, yeah they’re just a platform, and realistically these kids would just go to another messaging service instead, but it also feels like they’re asleep at the wheel when it comes to investigating user reports of abuse.

It’s sort of an all social media thing, because I’ve reported posts selling drugs on FB marketplace too and they ignored them after review.

They quote one of the families in the article reporting a drug dealers account and Snapchat taking no action for months. I’d be willing to bet moderation is an afterthought and likely understaffed for the sheer volume of content on the app.