this post was submitted on 02 Oct 2023
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Let me tell you a little story about yesterday:
My Signal app on Linux keeps crashing. I write to them for support. They suggest I install the Beta version. Why would they suggest I install a version that openly state is "for users who do not mind discontinuity in service and are willing to work with us to understand and test issues." to fix an issue, I haven't the slightest, but I take a look regardless.
"To install on MacOS, download and install this file"
"To install on Windows, download and install the file"
"To install on Linux open a terminal and copy and paste these commands".
So I open the terminal and copy and paste the commands and I get some generic error message I don't understand and now I...fuck off because I'm not a software engineer and don't know how to fix this shit. That's before even getting into the 2 other commands I'm supposed to run that I don't understand what they are or what they do.
My ProtonVPN client on Linux is incredibly basic and unstable, and has been for many years while the Windows client is beautiful and functions perfectly in the background with zero interaction.
People who think Linux is fine for the general public are, frankly, delusional. I don't have another word to explain how you can be under that impression.
You make a fair point. ProtonVPN was a nightmare for me to set up and get working too but I think that's Proton's fault more than Linux's. I have many other applications that I simply installed with one click from the Software application and then have never needed to touch again. It seems not all app developers are equally motivated to make their stuff easy to run.
To the end user, it doesn't matter.
Yes, that is the point. Many developers don't care to rewrite their software for the 1% of people that daily drive Linux .
I agree. Still, I can't help but expect better from Proton.
Oh yeah 100%. You would think a company built on privacy and security would have better support for the most private and secure OS.