this post was submitted on 29 Sep 2023
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I mean the solution is already being done.
Just have an officially supported list of modems/routers. Realistically 10 would be enough. If a customer calls in asking for technical support you can just say “we only offer support for the devices on the list” anyone who wants more power can buy off list devices knowing they won’t have technical support.
That’s how American ISPs do it.
That's how the German Telekom does it too with other connection options. It's definitely not an insurmountable problem for ISPs.