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Need help with primary account - disable MFA (sh.itjust.works)

submitted 1 year ago* (last edited 1 year ago) by _smikwily@sh.itjust.works to c/main@sh.itjust.works

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I couldn't find a way to contact the mods on here without having an account, so this is a second account I created just in hopes to get my primary account fixed. I've tried messaging TheDude from my Mastodon account, but never got a response, so trying this route.

I tried to enable MFA on my other account at one point, to make it more secure, but it never confirmed that I had it configured properly, which apparently it didn't. Because of that, I can't get logged back in as the MFA configuration I have saved is apparently not what the site is expecting. Would it be possible to get MFA disabled on my other account so I can start using it again?

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[–] InEnduringGrowStrong@sh.itjust.works 5 points 1 year ago

As is, it's very easy to lock yourself out as it's enabled in a single step without checking that it works before saving.
The good news is it's being worked on:
https://github.com/LemmyNet/lemmy/pull/3959 https://github.com/LemmyNet/lemmy/issues/3309

So, eventually, your situation will be much less likely to happen.
For now though, I think your only hope is to reach @TheDude@sh.itjust.works (insert R2D2 holo of princess Leia pleading to Kenobi)

DMs on Lemmy being insecure, you're probably better off dealing with this through Matrix.
https://matrix.to/#/@thedude.itjustworks:matrix.org

Maybe don't trust a link from a random stranger (me), you can find the link to his Matrix account by clicking on "Send Secure Message" on his lemmy profile.

Good luck