this post was submitted on 05 Sep 2023
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The photo isn't very interesting, but it showcases the problem. I have a 7 Pro and my pictures all look great ... Except when I use the 5x lens. All of my pictures come out with these vertical stripes.

Warranty support says I should try a factory reset. That's a huge pain and I doubt if it will fix anything.

Thoughts? Anyone have a similar issue?

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[–] SymphonicResonance@lemmy.world 4 points 1 year ago (1 children)

Sanity check: have you tried a different camera app, like Open Camera. Just see if you get the same results.

[–] AlternatePersonMan@lemmy.world 4 points 1 year ago (1 children)

Good suggestion, but I installed Open Camera and at exactly 5x zoom the same thing happens.

I like the camera app though ...

[–] SymphonicResonance@lemmy.world 4 points 1 year ago* (last edited 1 year ago) (1 children)

It might be related to LED lights indoors. Try a different light source technology , and see if that helps.

Edit:My gut says it is the sensor because how uniform the stripes are.

Checked a few different light sources halogen, incandso, led. All the same.

Love that your gut knows enough about sensors to make a judgement call.