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An EXTREMELY Simple Guide to Mastodon (for when someone says it's too complicated to catch on)
(www.staygrounded.online)
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Ok, but their username includes the instance name so it doesn't really make sense that they'd be trying without it.
It's like if people just tried to send an email to "walop" instead of "walop@yahoo.com", it also isn't going to work. Where you have an account is important.
That's a shift from monolithic providers like twitx or reddit. It's something people have to get used to (and honestly that the fediverse could do a better job about making clear; most fediverse systems try to hide this where they can which adds to the confusion)
People had this same problem shifting from monolithic providers like AOL back in the day and everyone got used to emails being what they were.