214
E-Bike Industry Blames Consumers For Fires In Effort To Undermine ‘Right To Repair’ Laws
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this post was submitted on 28 Aug 2023
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What tripped the fuse, though?
Rad City support could not or would not explain how my battery might have stopped working, but would only say it was "not covered by warranty". They could also not explain what sort of causes of battery failure were covered by their warranty. It was pretty clear they just didn't want to cover the expense of honoring their warranty (the battery is probably one of the single most expensive parts on their bikes).
That's pretty shitty. They're probably talking internally about the fuse as if it's some type of tamper seal. But fuses blow sometimes, they're literally sacrificial. So somebody has told their support techs that anyone with that fuse blown has tampered with their battery and they're just repeating that line to customers (some guilt of tampering, some innocent).
Or maybe you just got unlucky with a dumb support tech. If that's widespread, they deserve to get sued.
A blown fuse there is a pretty good indicator that the wrong kind of charger was used, which actually warrants a warranty loss.
Either that or a small power surge happened. Or the battery was defective. There are multiple things that could blow that fuse, and having a blanket "blown fuse = voided warranty" policy is stupid.
Obviously sabotage.
He weaseled his way into the company and changed an engineers documents without them noticing, causing them to over rate the motor controller......
Or just an over current, which could be as simple as surge when connecting due to a discharged capacitor.