this post was submitted on 20 Aug 2023
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[–] Reddfugee42@lemmy.world 30 points 1 year ago (2 children)

I want to laugh but a licensed Samsung repair shop couldn't repair my phone because I lost the stylus and Samsung licensing requires 100% pass of a test that includes the stylus before returning phones to customer.

Borrowed one from the Verizon shop down the street - gave them my driver license as collateral. Worked out but I was less than pleased with Samsung. They can still have my babies tho.

[–] ProgrammingSocks@pawb.social 13 points 1 year ago

I work at an AASP and I can 100% guarantee you that's Apple's fault too cause they literally started that practice. It's bullshit.

[–] Fish@midwest.social 4 points 1 year ago* (last edited 1 year ago) (1 children)

I went to a Samsung certified repair shop to get my screen replaced and they said they couldn't do it cuz they couldn't repair my color of phone. Idk what they have against white phones, but I ended up having to mail it to Samsung to get it repaired.

[–] ZiemekZ@lemm.ee 1 points 1 year ago

Another Samsung Store couldn't fix my screen without wiping my data (because procedures) and of course they had to do a full replacement of both the glass and the actual screen.

A Ukrainian guy came to the rescue and replaced just the glass (screen was working just fine), thus at half the price, and most importantly, kept my data intact. As it should've been at the official store.