this post was submitted on 14 Aug 2023
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PC Master Race
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Been an LTT viewer since back in the Langley house days. As people, Linus and I are very similar (obviously based on his on camera personality, I of course have no idea what he's like behind closed doors) and I can absolutely see how these mistakes were made. It's incredibly disappointing to see that he's not learning from them.
I've seen the asterisk corrections and the pinned comment corrections increase lately, but after watching GN's video I realized that for every one I noticed there was a video where I hadn't noticed. These corrections absolutely need to be resolved in production. I don't care if it's a crappy voice over where it's incredibly obvious that it was dubbed in after, it just needs to be audibly corrected.
I get that they're not always going to be caught before they go out the door, I've made egregious errors on stuff that I've looked over and other people have looked over many times to have it immediately called out on someone's first glance. The videos with corrections need to be and should have been IMMEDIATELY privated, corrected, and have had a post stating the previous error and the new correction, at least for the big stuff. Small errors (like Linus mistakenly saying Ti on the 4070) I think is fine to be left in (with the asterisk or comment correction), as there wasn't really any substantial change in the content. I do realize that this has man hour costs, but it's absolutely imperative that their content is reliable if they're trying to enter the testing market. For issues like the Billet labs monoblock, they should be taken down and have the entire thing reshot. With that situation however, it should've never made it to subscribers.
The issue of selling the billet labs monoblock is absolutely massive and inexcusable. There were so many places( where this could've and SHOULD HAVE been caught. The block should've NEVER been inventoried as their own, as it well, wasn't. I'm guessing their inventory doesn't have a distinction between their own stuff and stuff they've been lent (it all should be inventoried so it's accounted for). Linus almost would've had to know about it being auctioned off, especially after making the (frankly kinda arrogant) distinction of saying it wasn't "sold" but rather "auctioned". It should've been caught there, it should've been caught by whoever sent the email to Billet confirming that they were going to return it, and it should've been caught by the inventory. I don't blame whoever sent the email to be very clear, I'm saying that communication within the company needs to improve. This is very clearly an issue in viewer trust. It's very hard to "trust me bro" when issues brought to his attention are not being taken seriously because it'd affect their bottom line rather than somebody else's.
Honestly, Linus should follow GN's lead and not do sponsors, merch messages, ads, anything for the WAN show this week. He needs to address it and address the plan for producing better content. I know his intentions are good. I know how easy it is to make horrible mistakes with good intentions by being completely ignorant in the situation.
POST "what do we do now" VIDEO: Realistically it looks like every concern that I raised here was addressed in the video that went out ~1 hour ago. I'm glad they made this video as well as the decision not to include sponsors (or the lack of ability for this video, but dbrand would've we all know that). Linus confirms that it was a knee jerk reaction to make the comment on the forums, as well as confirming my suspicions that nobody had seen the comment before he made it.
I hope we see improvements that continue and are upheld. I'm hopeful that they've properly used this as a learning opportunity, and will take time in the future to step back and see what's new to learn.