this post was submitted on 27 Jul 2023
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I find it disorganized, poorly designed and buggy.
To test your quality, you need to make a test call, where it dials, rings, and connects. Then it plays a little message and you record after the beep, then it plays it back. For every other program I've used, you hit test, talk, then it plays it back. The Teams methods takes at least three times longer, incredibly annoying when trouble shooting.
If you start a test call, and hang up before it connects, it will ring on your computer forever.
There's a keypad where you dial numbers. When you connect and need to press numbers in an automated menu, you can't use that key pad. There's a different keypad behind a pop-up menu.
Some companies use letters in their phone numbers, like 1-800-AWESOME. It doesn't sort that out for you. If you type letters it tries to call then immediately hangs up without explanation.
These are all pretty small things, but there's already better things out there that don't have these problems. It's also almost unbelievable that it's like this. Teams is at least version 3 of MS's foray into telecommunications software, and it's developed by a team of career professionals. It's absurd that it's so unpolished.