this post was submitted on 11 Oct 2024
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Mazda recently surprised customers by requiring them to sign up for a subscription in order to keep certain services. Now, notable right-to-repair advocate Louis Rossmann is calling out the brand.

It’s important to clarify that there are two very different types of remote start we’re talking about here. The first type is the one many people are familiar with where you use the key fob to start the vehicle. The second method involves using another device like a smartphone to start the car. In the latter, connected services do the heavy lifting.

Transition to paid services

What is wild is that Mazda used to offer the first option on the fob. Now, it only offers the second kind, where one starts the car via phone through its connected services for a $10 monthly subscription, which comes to $120 a year. Rossmann points out that one individual, Brandon Rorthweiler, developed a workaround in 2023 to enable remote start without Mazda’s subscription fees.

However, according to Ars Technica, Mazda filed a DMCA takedown notice to kill that open-source project. The company claimed it contained code that violated “[Mazda’s] copyright ownership” and used “certain Mazda information, including proprietary API information.”

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[–] darkevilmac@lemmy.zip 330 points 5 days ago (45 children)

Subscription services or software restricted features for cars should just be outlawed entirely.

Nobody likes these, if someone is willing to deal with a subscription product then they can do that aftermarket. The car itself should never come with something that will require recurring payments.

[–] officermike@lemmy.world 12 points 5 days ago (8 children)

The car itself should never come with something that will require recurring payments.

Cars already do. Satellite radio has been a thing for decades now. I've never used it. Never felt the desire to use it. I haven't even taken the free trial. I'm less annoyed that it exists, and more annoyed that I'm forever fated to receive unsolicited junk mail for this feature that I have to unceremoniously dump in the recycling bin every couple weeks.

As for the remote start, yeah, it's kinda bullshit that they've removed the more permanent, older version of a feature to replace it with something out of the owners' control. If anything, it should exist in parallel with the key fob button, not replace it entirely. I'm less concerned about the fact that it's a subscription than I am about the prospect of that feature dropping support down the road with no recourse for the owner.

[–] ShepherdPie@midwest.social 34 points 5 days ago (3 children)

Your SiriusXM subscription doesn't go to the manufacturer of the car. This is what they referred to as aftermarket subscriptions in their comment. It isn't any different than if I subscribe to spotify Snr then connect my phone to the car to use it.

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[–] Evil_Opossum@lemmy.ca 60 points 4 days ago (8 children)

I remember a time when these features were just "standard" and car makers ad campaigns all around features just being standard, making the car more enticing than their competitors.

Now I dread the idea of getting a vehicle in the future because of bull shit like this.

But fuck the consumer amirite?

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[–] shyguyblue@lemmy.world 63 points 4 days ago* (last edited 4 days ago) (1 children)

Mazda recently surprised customers by requiring them to sign up for a subscription in order to keep certain services. Now, notable right-to-repair advocate Louis Rossmann is calling out the brand.

Services. Services!? What the actual fuck are you talking about!? Remote start isn't a fucking service, it's a feature, that they are trying to control through greed.

Edit: I will give a small concession to the remote remote start, as that does need an OTA service. The service of course shouldn't be any more complicated than a SMS setup, so $15 per year is the absolute most you'll be able to get out of me...

2nd edit: And you damn well better include free modem upgrades. None of this $50+ for a fucking map update shit the other companies are pulling. That shit should have been an OTA update, Christ knows the damn thing tries to find an open Wi-Fi...

[–] JasonDJ@lemmy.zip 27 points 4 days ago* (last edited 4 days ago) (11 children)

It's a service if the only way to remote start the car, from the factory, is via a third party like 5G or LTE.

How are all those 3G car services faring these days? There were cars as recent as M.Y. 2019 that have reduced functionality or no functionality that was originally paid for.

What will it look like when LTE and 5G are inevitably shutdown and replaced?

It's one thing to say I have to buy a new $1000 phone. They almost go obsolete in other ways, or suffer extensive physical damage before the cellular radios get turned off. It's another thing to say that a feature of an $80,000 car is gone forever. Even if it's just a creature-comfort like remote start or remote windows. It's bullshit.

And then what? A $1500 credit off my next car of the same make for my 'inconvenience'? Fuck right the fuck off. How much more does it cost to let a fob toggle it, from the factory floor?

And besides that who the fuck wants to dig out an app to start their car when you could just have a physical button right there on the key? Having voice assistants or routines start it for you is cool and all, but it is well known that those will be obsoleted long before the rest of the car.

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[–] a_wild_mimic_appears@lemmy.dbzer0.com 97 points 5 days ago (1 children)

"you wouldn't download a car" was prophetic

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[–] Kalysta@lemm.ee 45 points 4 days ago (1 children)

This needs to be banned. In fact, “licenses” for things you buy should be outright banned entirely.

[–] SOB_Van_Owen@lemm.ee 5 points 4 days ago* (last edited 4 days ago)

Yeah. Feel this is a slippery slope. First it's supposedly luxury extras like heated seats and remote starts. Next something more critical when folks are habituated to the practice? Enpoopification all around.

[–] Fester@lemm.ee 110 points 5 days ago (4 children)

I was considering a Mazda for my next car. Now I’m not.

I live in a place that gets fucking cold in the winter. If the normal fob option were always available and you get the option to pay for the convenience using an app, that would be one thing - though $10/month for that is ridiculous. But removing the fob option and locking this basic feature behind a subscription is exactly the sort of game I don’t want my vehicle to play with me.

Go ahead and sell roadside coverage, parts/repairs, batteries, get royalties from Sirius or whatever for extra cash flow. Make a great app that adds new convenient live-service features and is worth paying for, even. But fuck all these new subscription un-gimping games.

[–] helenslunch@feddit.nl 26 points 5 days ago (15 children)

I was considering a Mazda for my next car. Now I’m not.

I get it but also Mazda is not the only one doing this. They all are. Your only option would be to buy an older car without connected services and hope that you never need another one.

[–] Fester@lemm.ee 20 points 5 days ago (12 children)

Toyota, Mazda and Honda are the only makes I’ve really ever considered, or ever plan to consider. Of those 3, Honda has not gone that route yet as far as I know. Correct me if I’m wrong.

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[–] Grimy@lemmy.world 8 points 5 days ago* (last edited 5 days ago) (2 children)

I was planning on going electric with my next vehicle and I'm really hoping they force all the Chinese brands to disconnect them for national security or whatever. Just that will make the special import tax worth it.

I'm also kind of pissed at most car companies anyways, they have been dragging their feet when it comes to climate change. At least Byd is trying to offer cheap evs even if it's to fuck with our economy.

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[–] pandapoo@sh.itjust.works 25 points 5 days ago* (last edited 5 days ago) (8 children)

Wait.... Even if users don't pay for this, their car still comes a WWAN module that is hardwired to their ignition. Yes, I realize it's more likely bolted on to the infotainment system and/or the car's RTOS, but it's still baked in.

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[–] mightyfoolish@lemmy.world 3 points 4 days ago* (last edited 4 days ago)

There's always buying a third party remote service such as compustar for $700 (with install fees). The 1500 feet range from your key fob is included but you have to pay for the smartphone remote start (which can go on sale for $60 per year). Though these days, cars usually come with these features...

Edit: I meant that the $700 includes parts and labor costs

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