this post was submitted on 14 Aug 2023
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Mildly Infuriating

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Went to a restaurant in LA today and when I got the check I noticed that it was a bit higher than it should be. Then I noticed this 18% service charge. So... We, as customers, need to help pay for their servers instead of the owners paying their servers a living wage. And on top of that they have suggested tip. I called bs on this. I will bet you that the servers do not see a dime of this 18% service charge. [deleted a word so it wasn't a grammatical horror to read]

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[–] Saturdaycat@kbin.social 6 points 1 year ago (1 children)

You had a los Angeles woman for only 3.75?

[–] collasta@sh.itjust.works 5 points 1 year ago

That was the coke, but still a damn good street price.

[–] athos77@kbin.social 5 points 1 year ago (1 children)

See, I'd check with the waiter to see if the service charge actually was used for higher wages. Just because management says that's what it's for doesn't meant it's true.

[–] Serinus@lemmy.ml 5 points 1 year ago (2 children)

It doesn't matter if it is. The way to do that is to increase your prices, not with hidden fees.

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[–] happyhippo@feddit.it 5 points 1 year ago* (last edited 1 year ago) (6 children)

Oh, please help me on this.

I'm Italian and going on a trip to the western US in less than two weeks, and still haven't understood how to behave wrt tipping/service charge.

In my previous trips to the US, before this nonsense was automatically added to the bill, I would tip between 15 and 20% depending on my level of satisfaction with the waiting staff.

What should I do now, when visiting places auto-charging a service fee?

Any advice is appreciated, thanks!

[–] ingeanus@ttrpg.network 3 points 1 year ago* (last edited 1 year ago)

As someone in the Eastern US (grain of salt there), this rarely occurs but if it does it is usually when a place serves a large group (justified as the extra difficulty for serving so many people at once). If I saw this applied in another situation I would 100% consider that a tip, give them nothing, and never eat there again. If it was applied when I went in a large group I'd say it can go both ways, but I'd definitely not go back there with lots of people again because it feels like its an attempt at fleecing the customer for more than the trouble is actually worth. Alternatively I might tip less, taking the 18% into account already as a tip. Overall, I'd say it's bullshit and a good proportion of the people I know would agree.

Hope your trip goes well

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[–] HughJanus@lemmy.ml 5 points 1 year ago

If that 18% ain't on the menu, I ain't paying.

[–] TruTollTroll@lemmy.world 5 points 1 year ago* (last edited 1 year ago)

So they think they are a hotel providing a venue and service? I worked in Hospitality as HR and the service charge made sense for the weddings and events we did... But a smaller restaurant using a 'service' tax that they most certainly do not feed back to the employees, is predatory.. and as the consumer eating out... I would be disinclined to tip now... If they really used the service tax for the employees, the tips would not be an option, because the staff would be adequately compensated... They wouldn't need toa sk for the tips... This restaurant wants it's cake and to eat it too

[–] falkerie71@sh.itjust.works 5 points 1 year ago

I live in a Asia where service fees of 10% are normal with no tipping culture.
I can see why people may think 18% is too much, but honestly tipping culture should just be gone entirely. Waiters shouldn't have to rely on customer tips, which can vary for different reasons even ones that may be outside their control, to earn a living wage.

[–] eestileib@sh.itjust.works 3 points 1 year ago

That place is already out of my price range before the 18%!

[–] AnUnusualRelic@lemmy.world 3 points 1 year ago (2 children)

Not being from the US, I'm not familiar with the practices there. What kind of shells are suitable for kids? Is 12 necessary? Or is 20 sufficient?

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[–] isdfoa@lemmy.world 3 points 1 year ago

Did they charge you 3.75 for being an LA woman? 😂😂

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