this post was submitted on 21 Feb 2024
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I got fucked by them over a decade ago. Naively bought an Alienware for college. Burned out two motherboards on it while it was under warranty which they replaced. Naturally it burned out a third one outside of my warranty window which they refused to help with unless I paid them half the value of the laptop. Told them no thanks, instead I’ll tell everyone I know that their hardware is garbage.
"Gaming laptops" are a lie anyway. You can't generate that much heat in that small of a space without something eventually going wrong, this applies to all of them. They're all hot and underpowered.
Why not the steam deck then?
Different hardware type. Gaming laptops have dedicated graphics cards which generate heat from an additional source, and they have to drive 1080p/1440p/4k content, whereas the steam deck is a 1280x800 screen, which is absolutely perfect for an AMD integrated GPU with reduced thermal management.
The steam deck is a single spec tightly tuned machine and software package not unlike a game console, whereas a gaming laptop is an all purpose machine with hardware all over the spectrum that you can buy what you want/need.