this post was submitted on 08 Feb 2024
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Here's an idea... why not ban all robo-calls?
Because there are legitimate reasons for some robo calls. Appointment reminders and confirmations, school weather closure announcements, two-factor login verification, etc.
No there isn't.
Text if school is cancelled. Throw 2fa out the window. Phone numbers are not identity. Text appointment reminders. Literally nothing needs a robo voice that isn't better as text.
Phone numbers actually can be an identity, but generally that's just business numbers. There's also a lot of phone numbers that aren't cell phones and can't get texts. It's a lot easier and cheaper for companies to design one system. Depending on the company, they'll still do text/email reminders for things. Old people like phone calls, so companies need to know their audience too. Again, cheaper to build a single system, so that tends to be the default.
Source: I design call centers for a living, personally done probably 200+ projects over the years, in banking, insurance, retail, transportation, state/local govt, etc.
Absolutely not. I can't use my Amazon account because of this stupid shit.