this post was submitted on 08 Dec 2023
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Google's customer service has become non-existent and unhuman. I would be leary of trusting their ability to sort out any issues in a fast or logical manner.
I say this as a paying customer of a few of their products. Despite this position with them I've been stiffed on Google Play gift cards in which there has been no human recourse within Google to deal with.
They just keep the money and there is no agency or person to investigate the 1000s of people with legitimate issues of redeeming the cards caught up in their AI flags. It's a nice way for Google to keep all of this money they have collected and never provide services for.
Slowly I've been removing their services from my life as I de-google where possible.
My wife bought a new Pixel 8 recently from Google Fi. They sent a Pixel 6a for some reason. She attempted to work with their incompetent, powerless, disconnected and foreign support for a week to get something to happen, desperately reaching out every day for someone to just tell her what was happening. Then, she just purchased a new one because you can't go longer than that without a phone.
Then it was 2 more weeks of them failing to issue a refund for the original wrong phone, trying to ship another phone that she no longer needed, and simultaneously trying to bill her a penalty for not yet activating the phone that was originally shipped.
All it would take is one person who had information, authority, and a modicum of understanding. Nope. That is not a thing that can be achieved through any level of escalation at Google anymore.
Nokia had the same problem recently during a recent issue. They have intentionally made it impossible to solve issues. This is what some companies want. Don't buy from them.
That's what credit card chargebacks are for.
You’re not wrong, but doing a chargeback is a good way to get yourself yeeted off a service. I would not be surprised at all if Google suspends your account permanently if you chargeback, which is a huge issue if you rely on any of their services.
Update: yup, did some quick searching and found anecdotal reports of account suspension or deletion following a chargeback.
It's a wonderful way to be permanently locked out of your Google account, that's for sure.