this post was submitted on 02 Nov 2023
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Neat. I cancelled Hulu a few months ago, and this doesn’t make me regret my decision. I like some Disney content, but they’re corporate vultures and, based on their practices, they don’t deserve any loyalty.
And Comcast, of course, can fuck themselves to death. I wish this wasn’t an amicable takeover and Comcast would lose badly, but that’s just my murderous mouse fanfic.
I dispise Comcast because anything dealing with customer service takes fucking hours. Once youve spent a good hour dicking around on chat, you will search the internet for a live operator number. This will also take an absurd amount of time while you get switched from accounts to tech support. Seriously can't stand it. Only game in town really, and they still suck.
There’s kind of a cheat code.
First, always call, don’t bother with chat. The first prompt you get, say ‘agent’. Don’t say anything else, and keep saying that until you get a live person (it should only take 1-3 times in the menu.
Once you have a person, threaten to cancel your service. You have to mean it (I always mean it if I’ve got to this point). They will escalate you to the customer retention team and they will listen.
e: oh, and also be nice, but firm. Angry tirades never work, but exasperated friendliness does.
I don't know if my first response went through but I want to take the time and thank you for this well thought out response. It is deeply appreciated.