Technology
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For casual users that only need a web browser, a mail client and an office suite, Linux is a great replacement for Windows.
Problem is that if someone is casual user, he won't be able to install Linux. And windows is preinstalled almost always. And then if someone is advanced user and gamer, Linux is still much worse for that than windows
Linux is the most used operating system in the world. You probably use Linux every day. Android is Linux.
Linux can be pre-installed and it can be as simple to install for a user as windows. It can also be used without the terminal or anything else. All this just depends on which distro you use. Thats the biggest pain point for new people. They think Linux is one thing, but there are so many ways Linux can be customized and used. Finding the right one is hard, especially if you don't want to touch it and let it handle itself.
OK which distro should we use
butting in. I have yet to encounter a distro more plug and play friendly than zorin os. comes preinstalled with a bunch of stuff including play on linux and is setup to mimic windows by default as much as possible in look and feel.