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Xbox's biggest crisis right now isn't games. It's hardware. (Opinion - Jez Corden)
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I don't think it's hardware. It's a differentiator. Tell me why I (or whoever) should pick an Xbox over a PlayStation?
Microsoft tried to answer that question with Game Pass, seemingly going all in on that concept, paying or outright buying publishers to bring their games to Game Pass. Some people may love Game Pass, but most people I know either never subscribed to it or only tested it when it was like 1,-€ for a month or whatever.
What else differentiates it from the PS5 in a positive way? Sure, the Series X is a bit more powerful than the PS5, but it's close enough that it basically results in slightly different behavior for games with dynamic resolution scaling, with the PS5 sometimes even pulling ahead oddly enough (probably a more mature SDK, not sure).
The controller is...well, a decent controller. It doesn't do anything special like adaptive triggers, yet it costs almost the same as a DualSense, and if you count in the optional (!) battery pack, it's quite a bit more expensive even.
Playing online costs just as much as on PS5 (why do you have to pay extra to play online in 2023, anyways?).
Of the few mentionable exclusive games, most are honestly just mediocre (also in terms of critical acclaim).
What's left? Backwards compatibility for 360 games? Sure that's nice, but surely not a system seller for most people, especially when they don't already have a ton of 360 games.
I just don't see many cases where someone would prefer the Xbox Series X to a PlayStation 5, without even taking into account what platform their friends are on.
If you want to win market share, deliver a better product. With better services. With better conditions. For lower prices.
That is how it works. Crying to the public about how unfair it is because Sony has such a large installed base already because of how Microsoft fucked up the Xbox One generation (at or even before launch) is NOT how it works.
If you haven't figured out why you're paying for online play in 2023 I'm afraid you never will...
If you don't understand or can't figure why a service like Game Pass requires a fee, then you are either woefully ignorant of how technology and security works, or you are being willfully disingenuous motivated by loyalty to a specific platform.
I was talking about the ability to simply play games that I already purchased online. Game Pass was a different paragraph and context.
If you really think Microsoft or Sony requires this yearly subscription fee to keep the service running, just look at equivalent PC services like Steam (or, you know, Xbox Live online play, which is free on PC) and realise how wrong you are. Microsoft and Sony get a big chunk of game sales (30%+), they are fine.
Actual game servers are hosted by the game publisher, not by Microsoft or Sony (unless it's a first party title, of course). Publishers don't get a single piece of the subscription.
That's exactly what I'm trying to say. These services cost actual money and MS historically has had a significantly more reliable online service and a huge reason why is the Live charge. Sony only managed to have a reliable service when they started charging for it. I feel like a lot of people with the sentiment above didn't play games when online CONSOLE multiplayer was born.