I think that non-tech people think that tech just goes. Like you pull it out of a box and turn it on and it just works. They have no idea how much jenk is in everything and how much jenk was eradicated before a user came went anywhere near.
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I'm not in IT but used to work with a very old terminal based data storage and retrieval system.
If the original programmers had implemented a particular feature, it was very easy to enter a command and have it spit out the relevant info.
But as times changed, the product outgrew its original boundaries, and on a regular basis clients would ask for specific info that would require printing out decades worth of data before searching and editing it to get what the client wanted.
I can not tell you how many times I heard the phrase, "Can't you just push a button or something and get the information now??"
The thing that infuriated me the most was the idea that somehow we could do that, but didn't want to, as if there was some secret button under the desk that we could push for our favourite clients. Ugh.
Based on some places I used to work, upper management seemed convinced that the "idea" stage was the hardest and most important part of any project, and that the easy part is planning, gathering requirements, building, testing, changing, and maintaining custom business applications for needlessly complex and ever changing requirements.
That I'm in any way smart or good at math
Just 2 days ago some friends thought that I could get any job from the huge pool of available jobs out there...
The files are IN the computer.
I was at a party explaining that we were finishing up a release trying to decide which bugs were critical to fix. The person that I was talking to was shocked that we would release software with known bugs.
When I explained that all software has bugs, known bugs, he didn't believe me.