this post was submitted on 23 Jan 2024
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Asklemmy

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The only few reason I know so far is software availability, like adobe software, and Microsoft suite. Is there more of major reasons that I missed?

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[โ€“] pkill@programming.dev 1 points 10 months ago (1 children)

Rustdesk is better than this proprietary spyware teamviewer

I don't trust the Rustdesk developers after finding that their solution to "the user is running Wayland" was "disabling X11 in the way Gnome users on Ubuntu would need to" without a clear explanation. That has since been fixed, but the rustdesk code is still full of weird and sketchy decisions (seriously, who spawns a sh process to read and parse a file on /proc?).

I like Rustdesk for its goal to finally provide a usable remote support tool for Linux users. It's the only open source tool that I know of. Last time I tried to deploy it, I found out they hadn't published a full server (only a proof of concept) which did put a dent into the product.

But overall, I trust Teamviewer a lot more to just work when I need to provide tech support to people. I'm already talking to someone without too much technical experience when I take over their screen, I don't want to go through a whole debugging process to get the remote support tool working too.