this post was submitted on 07 Sep 2023
209 points (96.0% liked)
Asklemmy
43940 readers
680 users here now
A loosely moderated place to ask open-ended questions
Search asklemmy ๐
If your post meets the following criteria, it's welcome here!
- Open-ended question
- Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
- Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
- Not ad nauseam inducing: please make sure it is a question that would be new to most members
- An actual topic of discussion
Looking for support?
Looking for a community?
- Lemmyverse: community search
- sub.rehab: maps old subreddits to fediverse options, marks official as such
- !lemmy411@lemmy.ca: a community for finding communities
~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
founded 5 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Call center representative
Oh man, I worked at a call center for a little over four years doing internet technical support... Never again.
I am thankful for those that can push through it (especially on the more direct customer service side of things), as I certainly don't have the cognitive fortitude for it.
One of my roles at my current job still involves a lot of support, but at least its not over the phones thankfully.
I did that once. Now I try to get them to laugh on the phone, ya know? Make their day a little better without disrupting their average handle time stats.
Because there is nothing to be thankful for?
Telemarketers sure but legitimate remote support is critical.
Telephone support people have helped me hundreds of times in my life, Iโve have had phone calls with people who have been really kind and thoughtful and done a lot to help, going above and beyond the call of duty.