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Are you using a screen protector? A lot of them make the fingerprint reader unusable.
I am actually, yes, and to be fair I'd not considered this. π€ I guess if it's the difference between having a scratched screen or a working fingerprint reader, I'd go with the former.
During the time I used a phone with an under-screen fingerprint sensor (Galaxy A70), there were three things I've learned:
Though even with all that, a real fingerprint sensor is still better than an optical one.
Just to add to this, in the 7A settings menu there is an option to increase sensitivity. Go to Settings > Display > Screen protector mode and toggle the option on.
In my initial tests this has noticeably improved the accuracy of the sensor but I need to give it a bit more time before saying for sure.
Not the person you replied to, but I think I've heard that some screen protectors are meant for the under display fingerprint reader, but I have no experience myself. Might be worth looking into.
Personally I really don't know why everyone keeps putting them under the display now. Its more expensive, more involved and expensive to repair, and less reliable... Why would I want that? It feels like a meaningless "shiny" feature to put on the box.
I found fingerprint compatible screen protectors for my 6 Pro, no reason you shouldn't be able to do the same